* ORDERING INFORMATION *
Welcome Home America’s Friendly Guarantee:
It is our desire to provide your residents and associates with gifts that reflect the quality and service of your community. We will make right any shortage, misconception or unforeseen problem to the best of our ability, as soon as is humanly possible. Your suggestions, ideas, or comments are encouraged and always welcome.
Hours: Monday-Friday, 9:00 AM - 6:00 PM Eastern Standard Time. Leave a message anytime or visit our website 24 hours a day.
Minimum order: Gifts are shipped via UPS Ground. A shipping charge based on weight and destination will be added to your invoice.
Minimum shipping charge: see our shipping chart here
Terms: 30 days. Outstanding invoices that are 30 days or more past due will have an interest charge of 1.5% added each month until paid in full. This should not affect you as a good paying customer; however, if you do have past due invoices and we do not hear from you, it could result in delay of shipment on your next order. A purchase order number or contact name is required on all orders.
Returns: Call for a return authorization form. Your community will be responsible for freight charges (since freight is not returnable) both ways (to you and back to us). We will pay for UPS call tag service to come and pick up the product (this makes life easy on you). Of course, we can only credit you for unused, resalable product. Food products are not returnable after 30 days. You may order a sample (see below) to see gifts prior to ordering case lots.
Samples: We encourage you to purchase a sample of the gifts you are interested in. A maximum of five samples per request, please. We will even pay the freight on your first sample request.
Substitutions: On rare occasions, an equal or greater value item may be substituted - but don’t worry! Even our substitutions are great!
Legal Stuff and Small Print: All imprinted merchandise shown in this catalog is shown for illustrative purposes only, and does not imply endorsement, nor availability for sale to anyone other than the owner of such designs, and/or logos. Prices are subject to change without prior notification. Any unauthorized reproduction in any way, shape or form of a copyrighted or otherwise protected item, or design, or marketing slogan without the written permission of Welcome Home America will result in prosecution to the full extent of the law worldwide.
Ordering Custom Imprinted Items?
Rush Time does not include order/art preparation and shipping time.
Additional shipping fees may apply to meet your in-hands date.
Quote & Proof pages must be approved before we can proceed with the production of your order.