Shipping & Returns
Shipping
We ship only to the 50 US states. We do not ship to APO, Post Office Boxes or outside the 50 US states.
Please also note that the shipping rates are based on the dollar value of your order.
All orders are shipped the same business day they are placed. Allow 1-5 days for delivery depending on your location. For custom orders, see the item listing for estimated lead times.
Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process your refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return Policy- WIND RATED FLAG POLES (USK17A-D, USK23A-D, USK28A-D)
We are committed to customer satisfaction and will replace any defective or damaged items free of charge upon delivery.
If a customer simply wishes to return an unwanted product or receives a nonfunctional part, they reserve the right to return a product for a *refund* minus shipping and handling from and to their residency and in the original box, shape, and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residence to ours. Also, there will be a 15% restocking fee of the purchased price for inspecting, restocking, and repacking. Once a product has already been picked up by the shipping courier, the return policy is in effect.
If a flagpole has been used in the ground there will be an additional charge for replacing the bottom section, and all parts used for installation (ground sleeve, etc).
Returns MUST be returned within 14 days from the date of delivery to your residence or business. If a product has not been returned within 14 days the Sale is Final. This policy does not include any missing parts such as ball, hardware, and/or flags. If you receive a small item that may have been damaged during shipping, please contact us immediately so that we can send you a replacement. These items will be replaced after proof of loss has been established.
No new flagpoles will be sent to replace purchased ones unless there is physical damage to the flagpole itself during shipping. Please contact customer service to be provided a RMA # and return shipping address.